We're thrilled to announce that the latest version of Builder Signal (1.19.0) is now live with some huge new features to enhance your experience. Here what's new:
1. Messaging (2-way Communication)
Now featuring our new in-app messaging — a convenient way to communicate with your homeowners. Build trust and keep buyers engaged with seamless two-way communication, which makes it easy to chat, answer questions, and provide real-time support.
Keep your communication in one place with Messaging:
Want to get started with two-way communication?Email us today for early access to our in-app messaging. We'll follow up with instructions.
You asked - we answered. Many of you requested a mobile app for your homeowners, so we built it. They still get their shareable web link for viewing their build timeline, but downloading the app gives homeowners access to more secure features like private messaging, push notifications, and the ability to send photos and videos.
🚀 PRO TIP: WARRANTY REQUESTS - Have customers send photos or videos with warranty requests. So much easier for them and you.
Interested in giving your homeowners access to the app?Contact us today to set up access to this feature.
Get customer feedback at every step of the customer journey. This real-time listening tool is a way to survey buyers about different stages of the building process, and notifies you of feedback so you can respond in real-time.
Collect customer experience feedback with pre-built survey:
See how your customer experience compares to other builders:
Easy-to-use dashboards help identify the highs and lows of your customer experience and let you benchmark your performance against other builders.
Create beautifully-styled updates with a new feature called "markdown support" – which allows you to add text formatting. Now, you can easily format your updates with headers, bold text, links, and more, making them easier to read.
Simply click "Text Formatting is now supported" next to Update:
5. Updated Privacy Policy
We have recently updated our Privacy Policy to better serve you and comply with new regulations.
You can review the updated Privacy Policy on our website.
Should you have any questions or concerns, please do not hesitate to contact our support team at signalsupport@bokkagroup.com. We are here to assist you in any way we can.
Have questions about these features? Have a suggestion for improvement?
Let us know. Our team is standing by to help. We're constantly releasing new features and improvements, so make sure your app is up-to-date with the latest version.
